Account & Data Deletion
You can request deletion of your NivaSetu account and the personal data associated with it at any time. In-app self-service deletion is not yet available, so deletion is currently handled as a request processed by our team, as described below.
How to Request Deletion
- Send an email to karthikhirenarti@gmail.com from the email address registered on your account, with the subject line "Account Deletion Request."
- Include: your full name, registered phone number, your society's name, and your flat/wing (if applicable), so we can verify your identity and locate your account.
- We (or your Society Manager, for verification of your residency status) will confirm the request within 7 days.
- Your account and associated personal data will be deleted within 30 days of a confirmed request, except for data we are required to retain as described below.
Alternatively, Residents, Society Managers, Wing Secretaries, and Accountants can ask their Society's Super Admin/management to submit a deletion request on their behalf using the same contact channel.
What Gets Deleted
| Data | Outcome |
|---|---|
| Profile data (name, contact details, photo, occupation, emergency contact, address) | Deleted |
| KYC documents (Aadhaar, PAN, driving licence, rental agreement, ownership proof) | Deleted |
| Family member, vehicle, and pet records you added | Deleted |
| Login credentials, session/refresh tokens, push-notification tokens | Deleted |
| Complaints, poll votes, amenity bookings you submitted | Personal identifiers removed; the underlying record may be kept in de-identified form for the society's operational history (e.g., a resolved complaint stays in the society's records without your name attached) |
| Financial ledger entries (dues raised, payments recorded, invoices) involving your flat | Retained as part of the society's statutory accounting and audit records, as required by applicable Indian accounting/tax/audit-retention laws. Where possible, direct personal identifiers are minimized in retained records. |
| Visitor records where you were the host | Deleted, unless retention is required for an active security/legal matter |
Deleting Only Certain Data
If you only want a specific document or field corrected or removed (for example, replacing an outdated KYC document, or removing a family member who has moved out) rather than deleting your whole account, you can usually do this yourself from your in-app Profile, or by asking your Society Manager/Wing Secretary — you do not need to request full account deletion for this.
Questions
Karthik Hirenarti — Developer & Operator, NivaSetu
Email: karthikhirenarti@gmail.com
Phone: +91 72044 04872